Provider and scope
The online professional service is provided by Mantovani Europe SL, Calle Parra S/N, Edificio ACEB, Oficina 8, 29631 Arroyo de la Miel, Málaga, Spain. The booking is for an online meeting of the duration, date and time selected by the client.
Price, VAT and confirmation
Rates are shown excluding VAT. Before payment, the site displays the subtotal, 21% Spanish VAT and total separately. The booking is confirmed once payment is received; confirmation and these terms are sent to the client’s email address.
Google Meet or Zoom
The client chooses Google Meet or Zoom. The joining link is sent by email within 30 minutes before the start time; the client should also check the spam folder. If the chosen platform is unavailable for technical reasons, the meeting may take place on the other platform, with notice by email.
Participation and absence
The client must have a suitable internet connection, device, audio and video. A client delay does not extend the reserved time. If the client does not attend, the service is considered available for the full booked period and, once any applicable statutory withdrawal right has expired or ceased, the fee is non-refundable.
Rescheduling
A client request sent at least 48 hours in advance may be accepted once, subject to availability. Late requests do not automatically entitle the client to rescheduling or a refund, without prejudice to mandatory rights and assessed cases of force majeure.
Mantovani Europe SL may reschedule the meeting for technical or organisational reasons, unexpected unavailability or force majeure. The client will be notified by email and offered an alternative time. If no reasonable alternative can be agreed within 30 days, the client may receive a refund for the meeting that did not take place.
Right of withdrawal
The right of withdrawal and all other mandatory consumer rights under distance-contract law remain applicable.
Where applicable, the client may exercise the right of withdrawal by sending calendario@robertomantovani.com an explicit statement including the client’s name, the email used for the booking, the meeting date and time, and the intention to withdraw.
Customer responsibility
The information provided must be accurate and the email address must be able to receive messages. The client is responsible for keeping the joining link confidential and may not share it with third parties without authorisation.
Applicable law and complaints
Spanish law applies, without depriving consumers of the mandatory protections of their country of residence or any court with mandatory jurisdiction. Communications, requests and complaints may be sent to calendario@robertomantovani.com.